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IHD v3.0 is now here
The long awaited release of IHD's new website is finally here. More than just a digitizing site,
IHD is an independent sales group for Tajima machines and software
In House Digitizing has a large following and is often asked what machines they recommend. Being

Events

09/09/2010
ISS Atlanta is the industry's regional event for the Southeast in decorated apparel and imprinted
03/12/2010
Atlantic City ISS / The industry's leading event for the East Coast. Visit IHD at the Tajima booth.

FAQ


Click on Register Now and fill out the necessary information.  We DO NOT want your credit card information.
Once you have a Username and Password, you can login to the site and start placing orders.
To place an order, click on Place an Order, and you will see our easy-to-use Order Form.

The Order Form defaults to the most common requests that we get; for example the File Format defaults to Tajima DST file, the Order Type defaults to $39 Left Chest, the Delivery defaults to Standard 2 day delivery, the Fabric type defaults to Knit Shirt, and the Measurement defaults to Inches.  All these can be changed to different information in drop down menus.

What we need our customers to tell us is the Design Name, Design Size and any special instructions in the Comments box.  If the design or request is not straight-forward, the more information you add to the Comments box, the better for everyone.

Then, we give you two upload boxes in case you have more than one image of the same design.  For example, a couple differnt views of your dad's car you need digitized, or your customer likes his old font, but it needs added to this graphic, etc.

After you Click Here To Send The Order to us, you will receive a verification email.  Always look for this email, if you do not receive it, we did not receive your order.




With todays technology and our skillset of Adobe Illustrator and Corel Draw, we can accept just about any "common" art file.

We prefer vector files (EPS, DXF, AI and CDR), however, if you do not have a vector file, a high-quality raster image will do fine.  Raster images include: JPG, BMP, PNG, TIF, GIF.  In 20+ years, we've worked from all kinds of art .. it is doubtful you will surprise us!

When sending any vector file, please make sure your text is converted to curves or outlines.  If you send us a vector file with a font that you have on your computer, that we don't have, we will not be able to properly see what you have created.  For this reason, we allow you to upload 2 images per order.  If you are unsure how to convert text to outlines or curves, we encourage you to send a JPG along with any vector file you send.




If you forget the log-in password you created but still have access to the email associated with your account, click Forgot your password? below the Log In button. You will receive an email with instructions to change your password.

If you forgot your username, email rmacali@inhousedigitizing.com and it will be emailed to you shortly.  For faster service, please go to our Contact Us page and you will find more ways to reach us. 




Our site will only allow files as large as 2 MB (2000 kb) to be sent to us.

We have an Online File Folder for customer use.  Please contact us to get the username and password, and you can upload large files there for free.

 




Scan the napkin or take a digital picture and send it to us.  We have a full art department that can create art for our digitizers as long as you provide clear instructions; remember, the more information you give us, the quicker and easier it becomes.  Usually, there is no charge for this, however, if we need to start conceptualizing the art, we will discuss a nominal fee.


Though there are great digitizing artists all over the world, when you deal with an overseas digitizing company, historically, your first orders are created by their A-grade digitizers, then after a while, you get the second, third or even fourth "team" while their best digitizers are trying to gain new business. 

At In House Digitizing, there are only 4 of us that do the digitizing.  Though we are not perfect, you can rest assured that if we need to edit a design, we'll do it quickly, and efficiently. 

What you get from In House Digitizing is a team of professional digitizers that have run production embroidery, and know the benefits of sampling our work.  We know how to increase your production through great embroidery designs.




We digitize the design FOR that fabric that you will be using it on; AND, we sample it on the same, or similar, fabric so we know it works before it gets to you. Digitizing for hats is different than digitizing for knit shirts and both are different than digitizing for towels or fleece or nylon, etc.

Be careful of those that tell you ONE DESIGN FITS ALL, that is not true.




With today's machine technology, and the way we segment our digitizing, more than 50% of our designs that are created for knit shirts could probably be put on a hat machine and run without fail.  However, the designs that won't "cross-over" from shirt to caps are due to size issues, or, usually need re-punched for that hat due to fine detail, small lettering and registration issues.

Here's our suggestion: If you have a shirt design, try it on the hat machine; if it works, great!  But, if it doesn't, it's only going to cost you another $39 and 2 days to make your life easier, and your customers happy.




The number one reason for edit requests are not because the design didn't sew well, but, because what we envisioned, wasn't what the customer had in mind.  That can be remedied by customers adding more detail to the Comments section of the order form.

We don't charge for edits unless the art changes.  However, if our customer sends a design of a Boeing 747 with lettering under it, and then the company changed their mind and now wants a 737 .. guess what.  But, if the plane needs to be a bit smaller/larger, etc. .. there is still no charge.

Some customers do festivals each year, and the only thing that changes is the date:  still no charge UNLESS the font is some crazy font that NEEDS digtized; but, most are just block letters that we can easily add.




The maximum height we like to digitize is 2.1" (53mm) tall for hats.
We will always make the proper width proportion for the art given.

Remember, we run production embroidery.  We understand what embroiderers can go through with poorly digtized files.  We want our customers to avoid those pitfalls.



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